Serado Ltd. – Privacy Policy

1. Our Commitment

Serado Ltd. provides administrative support services to legal professionals. We prioritize the confidentiality and security of all data entrusted to us, especially information protected by solicitor-client privilege.

2. Information We Handle

3. Data Security

• Industry-standard encryption for all data transfers
• Access controls restricted to authorized personnel
• Regular security audits to maintain compliance

Specific technical safeguards include:

• Google Analytics (anonymous usage statistics)
• Meta Pixel (ad performance measurement)
• Essential platform cookies

Control non-essential tracking via our Cookie Settings tool.

4. Data Sharing & Retention

• Never sold to third parties
• Shared only with:
  • Authorized legal professionals directing our work
  • Essential service providers (e.g., secure cloud storage)
• Retained only as long as necessary to:
  • Fulfill service agreements

5. Your Rights

• Access non-privileged personal data we hold
• Correct inaccurate information
• Delete data where permissible

Submit requests to: privacy@serado.ca

Note: Privileged legal materials must be managed through your law firm.

6. Policy Updates

We may revise this policy periodically. Material changes will be noted by the “Last Updated” date.

Contact Us

Privacy Officer
privacy@serado.ca
Canada